Privacy Policy

This Site is made available by TGW (Holdings) Ltd (company number 04533953) and Wolstenholme Machine Knives Limited (company number 02532135), both of Clough Bank Works, Downgate Drive, Carlisle Street East, Sheffield, S4 8BT, United Kingdom – referred to in this statement as “we” or “us”. The Site is hosted for us by Bubble Design & Marketing Limited of Amelia Court, Swanton Close, Retford, Nottinghamshire DN22 7AR. We can be contacted at info@tgwglobal.com or on +44 (0) 114 244 5600. Data protection is handled by our HR Manager who can be contacted at dataprotection@tgwglobal.com.

We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.

By visiting our Site or by providing us with information you are accepting the practices described in this Privacy Policy.

Data protection

For the purposes of applicable data protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR)), the data controller is Wolstenholme Machine Knives Limited. As data controller we take all necessary steps to comply with the GDPR when handling personal information and we will meet our legal obligations to you in the way that we deal with that information. We will take reasonable precautions to safeguard your personal data against loss and unauthorised disclosure or access.

What information we process

Information you give us

You may give us information about you by filling in contact forms and registering on our Site or corresponding with us by phone, email or otherwise.

Information we collect about you

When you visit our Site, we may automatically collect technical information, including the internet protocol (IP) address used to connect to the internet; information about your visit, including the full uniform resource locators (URL) clickstream; and your search history on our Site. We may also keep a record of those parts of the Site that you use most often to enable us to monitor, support, improve and develop our services and know which parts are of most interest to you.

Why we process this information

When you provide us with your information we will use it for the purposes of administering your query and responding to you. We therefore have legitimate interests in processing your personal data in this way.

We may also use your personal information:

Who we disclose information to

We will take all reasonable care to prevent any unauthorised access to your personal data. We will only supply your personal identifiable information to any third party:

Where we store information

All information collected on this website is stored on servers owned by our trusted server providers which are held in physically secure locations and are protected by firewall and password-based security measures. We will retain your information for seven years, after which time it will be destroyed.

Information that we collect from you may be transferred and stored at destinations outside the European Economic Area (EEA) for the purposes of the server and hosting our website and to other companies in our group for the purposes set out above only. In order to ensure that those third parties treat your personal data in a way which is consistent with the UK and EU's laws on data protection, we have put in place agreements with those third parties which contain certain provisions approved by the EU for protecting personal data.

Cookies

By using this Site, you agree to our use of cookies. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. They help us to improve this Site and to deliver a better and more personalised service. In particular, cookies enable us to:

We use the following types of cookie on this Site, none of which systematically stores any information that identifies you personally, such as a name or postal address:

We do not sell the information collected by cookies nor do we disclose information to third parties. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of this Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to this Site.

If you do not wish cookies to be stored on your browser follow these instructions:

Your rights

The GDPR gives you a number of rights in respect of your data, including:

Right to access

You have the right to access the information we hold about you. If you would like a copy of this information please contact us at the above email address. We may request proof of your identity before sharing such information.

Right to rectify your personal data

If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information.

Right to be forgotten

You may ask us to delete information we hold about you in certain circumstances. It may not be possible for us to delete all of the information we hold about you where we have an ongoing relationship but we will do our best to assist with your request. Please contact us at the above email address if you wish to exercise this right.

Other rights

In addition to the above, you may also ask us to stop or restrict our processing of the information we have about you. You may also ask us to transfer your personal information to a third party in certain circumstances. If you would like any other information on these aspects of your rights, please contact us at the above email address.

What to do if you have any concerns

If you have any concerns regarding our use of your information please notify us as soon as possible – the sooner we know about it the sooner we can resolve it. For further information, or to make a complaint, please email us at the address above. If we cannot resolve a compliant to your satisfaction you can contact the ICO by writing to the Information Commissioner’s Office, Water Lane, Wilmslow, SK9 5AF or by telephoning 0303 123 1113.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any substantial changes will be notified by a prominent notice on the home page of the Site. As a result of improvements, we make to our services, changes in the law or developments in technology, we may change the information we hold about you, the method and purposes for which we process such information. If we make any substantial change in the way in which we use your personal information we will notify you by email.

Law and jurisdiction

Your use of the Site and this Privacy Policy is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts regarding any disputes that may arise under it.

© 2018 All rights reserved – Wolstenholme Machine Knives Limited

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